Molly Mitchell, Community Manager at Novel Coworking in Pittsburgh, was recently unable to use Novel’s E-Mon energy monitoring software to track and invoice one of its tenant’s utility use which typically accounted for well over $4,000.00 in billable revenue each month. Mitchell spent an hour on the phone with E-Mon's customer support to no avail and remained unable pull invoices for the tenant. At risk of leaving this earned income on the table, Mitchell needed a quick resolution to the problem.