How to Set up IT Services at Your New Office
Entrepreneurs, startups and small businesses have dozens of things to consider before taking the plunge when leasing a new office or coworking space. Understandably, most startups want to dip their proverbial toe in the water before proceeding. From an IT services standpoint, knowing what your options are beforehand is a wise course of action. Below are some key points to review with an MSP that will eliminate move in day jitters and ensure your technology is working for you, not against you.
Sophisticated Threats: Why We Should Be on Cyber Security Lock Down
Even the most cynical of end users can be fooled if they’re not constantly updating their awareness of phishing modus operandi.
TechNoir Solutions Co-Hosts Happy Hour Event at TenantBase
On Thursday, May 16th from 6:00 pm to 8:00 pm, TechNoir Solutions will be co-hosting a free happy hour event at TenantBase's River North location at 363 West Erie Street, Suite 135 Chicago, IL 60654.
5 Key Qualifications of an IT Managed Service Provider
What are the five core IT managed service provider features that define whether or not your firm will experience technical support as a help or a hindrance?
Top 5 Reasons IT Departments Outsource to an MSP
As companies grow, having an internal IT department is a natural consequence of supporting all of the business operations necessary to continue to thrive. Leveraging the latest technology such as messaging, file sharing, and accounting tools, and the networks they run on can contribute to smooth operations while adding a degree of complexity. That’s when organizations bring in more technical staff. They need to maintain the ongoing functionality of those tools as well as introduce new technology that scales up to employee growth and the more diverse ways it’s being applied.
Why Small Businesses Need an All-Inclusive Help Desk
No business, large or small, can afford to be without IT services for any length of time. While large businesses may be more adversely impacted in the OpEx column by company-wide incidents, they are also more likely to have more internal resources available to resolve those issues. The help desk can provide alerts to the network engineers or desktop engineers. From Levels 1 through 3, corporate IT defines all support tasks and separates them between different IT departments.
Network Installation Do’s and Don’ts
Setting up a new office or retail location can be a logistical nightmare from an IT standpoint especially for organizations that don’t have tech savvy boots on the ground to install the network. The reality is emerging businesses don’t always have the luxury of deploying internal resources or leveraging a tried and true partner for crucial IT projects in advance of their expanded geographic foothold.
Help Desk Outsourcing Pricing Models
As with any vendor selection process, pricing matters. The same holds true for the IT services industry. Let’s say you’ve done your due diligence and identified a few help desk providers. All offer a 100% US Based, 24 x 7 x 365 solution and they’re all accountable to meeting SLAs like First Contact Resolution and end user satisfaction ratings. All things quality being equal, the key differentiator ends up being on the bottom line and what services are included in that price.
Case Study: A Novel Approach to Technical Support Solutions
Molly Mitchell, Community Manager at Novel Coworking in Pittsburgh, was recently unable to use Novel’s E-Mon energy monitoring software to track and invoice one of its tenant’s utility use which typically accounted for well over $4,000.00 in billable revenue each month. Mitchell spent an hour on the phone with E-Mon's customer support to no avail and remained unable pull invoices for the tenant. At risk of leaving this earned income on the table, Mitchell needed a quick resolution to the problem.
Co-working Spaces Offer Tech Support along with Cafe Lattés
Before opening a new office, MSPs need to architect the network to have the ability to scale. Successful co-working environments see rapid growth and along with that comes rapid bandwidth utilization. Ensuring that the network is designed to be able to scale up to higher capacity is vital to the business objectives of the co-working platform.