Is Your Service Desk an Asset Management Asset?
What if the service desk tracked, monitored, and managed all technical investments for you? What if the service desk provided more insight into how those tools functioned and interacted over time?
Top 10 Features Your VoIP System Must Have
The days of Ma Bell have been long gone for decades. Though communications technology continues to evolve, the way many organizations go about the management of their telephone systems remain as archaic as twisted pair copper wire. There is still a vast technological divide between the office phone and the smart phone, in both the disparate ways we leverage the devices and how we pay for them. VoIP phones are a step in the right direction.
5 Reasons Why an Account Manager Drives Customer Satisfaction
What's the difference between an Account Manager and a salesperson? Unlike with a typical sales role where customer interaction is handed off to operations once the ink is dried on a new contract, the Account Manager is there for the long haul. Here are five reasons why that’s a good thing: